If you need help, please contact our Client Call Centre, which is open from Monday to Friday from 8am to 7pm CET. You can get in touch with our team by phone on +41 58 323 4567 or by email at clientcallcenter@pictet.com.
Pictet uses state-of-the-art security technology to offer its users secure access to its online services. To ensure optimum security at all times and significantly improve the protection of data exchanged or saved on your computer, we strongly recommend that you follow these guidelines.
Device security
- Install the latest updates for your operating system.
- Use the latest version of your Internet browser, with the security options activated.
- Install anti-virus and anti-spyware software and a firewall. Update these regularly.
- Only install software applications from trusted sources.
- Choose a reputable Internet service provider (ISP).
- When connecting to a wireless network, use the highest possible security setting available (e.g., WPA).
Safe use of online services
- When setting up a secured connection, check the authenticity of the certificate by double-clicking on the little padlock; the certificate should say "VeriSign" from Pictet & Cie.
- When downloading Pictet's mobile E-Banking application, make sure to follow the link provided and in general only download applications from Banque Pictet & Cie SA.
- Never leave your computer unlocked and unattended.
- Never use an email link or QR code to connect to your E-banking. Always type in the bank's website address manually or use a bookmark.
- Check for notifications from Pictet to detect any unauthorised activities.
Safe use of email and instant messaging services
- Check the authenticity of a request before sharing information with people you don't know.
- Never click on links or download attachments if you have any doubts.
- Never respond to requests asking for proof of your identity.
Use of passwords and passcodes
- Choose a password that is difficult for anyone else to guess, one that includes both numbers and both uppercase and lowercase letters. But passwords should not contain any personal or common information or dictionary words in any language.
- Do not reveal your password to anyone, even in exceptional circumstances.
- We strongly suggest using different passwords for each service and account.
- Never store your password or your application passcode on any media accessible to third parties.
- Never use a mobile device that involves sharing your device's passcode or biometric authentication method to unlock access to your E-banking application.
In the event of any suspicious activities or security-related issues, or if you lose your authentication token (mobile device), please contact the Client Call Centre immediately.
Phone: +41 58 323 4567
Email: clientcallcenter@pictet.com